Privacy & Consent Statement
Last updated: June 29, 2025
At Neurodevelopmental and Psychological Services Centre de services psychologiques et neurodéveloppementaux (CSPN), we are committed to protecting your Personal Health Information (PHI) in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
PHI includes any identifying information about your health care, such as your name, date of birth, contact details, completed forms, reports, therapy notes, billing details, and referrals.
Collection & Use of Personal Health Information
We collect only the information necessary to provide you with safe, effective psychological care. Your PHI is used solely for:
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Providing psychological services
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Coordinating care with other health professionals, with your consent
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Administrative and billing purposes
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Meeting legal and regulatory obligations
Consent
By receiving services at our clinic, you will sign a Consent Form that outlines how your PHI will be collected, used, and disclosed as described above. This form will also be reviewed in person with your practitioner to ensure you understand your rights and how your information is handled.
You may withdraw your consent at any time, subject to legal or professional limitations, by contacting us directly.
Privacy and Safeguards
We take your privacy seriously. Your information is stored securely and accessed only by authorized personnel involved in your care or clinic operations. We do not share your PHI without your consent unless required by law or the legal limits of confidentiality in psychological services.
Access and Correction
You have the right to:
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Request access to your clinical records
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Ask for corrections to inaccurate or incomplete information
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Inquire how your information has been used or disclosed
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To make a request, please contact our Privacy Officer at drnicolasfnl@npscspn.ca
We will respond within 30 days, as required by law.
Breach Notification
In the event of a privacy breach involving your PHI, we will:
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Contain and assess the breach immediately
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Notify you and the Information and Privacy Commissioner of Ontario (IPC), if required
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Document the incident and take steps to prevent recurrence
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We also report annual breach statistics to the IPC, as mandated by PHIPA.
If you have any questions about how we protect your privacy, please do not hesitate to contact us.
Your confidence and trust are vital to everything we do.
